Shipping policy
Pre-Order Shipping Policy
Order Processing: Pre-order items are not currently in production. We begin processing and shipping all pre-orders once the requirements are complete.
Estimated Ship Date: Pre-orders are expected to ship once we have secured the funding or 300 orders, whichever comes first. You’ll receive a shipping confirmation email (with tracking) as soon as your order leaves our warehouse.
Payment & Fulfillment: We collect the full purchase price at checkout to secure your spot in the production run—no additional or recurring charges.
Cancellation & Changes: You may cancel or modify your pre-order up to 30 days after purchase date. After that window, all orders are locked in for production.
Returns: Pre-order items are covered by our standard 14-day return policy once you receive them.
Regular Order Shipping Policy
Order Processing: Regular (in-stock) orders are processed within 1–2 business days of your purchase.
Shipping Methods & Times:
- Standard Shipping: 5–8 business days
- Expedited Shipping: 1–3 business days
- International Shipping: 10–18 business days (customs delays possible)
- Tracking: You’ll receive a tracking number via email as soon as your package ships.
- Returns: All in-stock items are eligible for return within 14 days of delivery under our standard return policy.
If you have any questions or need to adjust your order, please contact our support team at info@tunezfootwear.com or via live chat. We’re here to help every step of the way!